Financial and insurance information

Creating clarity and comfort around billing

As part of making your experience as comfortable and stress-free as possible, we aim to be transparent when it comes to our billing procedures. We pride ourselves in offering the finest care at the most reasonable cost to our patients, and are happy to provide you with an estimate of cost prior to your appointment. We will also help you determine your coverage based on your insurance policy if required.

Insurance and direct billing

If you have received written pre-authorization from your insurance company prior to your surgery date, we request payment of the balance not covered by your insurance on the day of your surgery. In the event that we do not receive payment from the insurance company within 30 days after surgery, you will be billed directly. Overdue balances will be sent to collections after 90 days.

Please remember that insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for payment. Some companies pay fixed allowances for certain procedures and others pay a percentage of the charge. It is your responsibility to pay any deductible amount, co-insurance or any other balance not paid by your insurance company.


For your convenience, we accept Visa, MasterCard, debit, cash and money orders. We do not accept personal/business cheques or American Express. We understand that certain circumstances may require special arrangements, and our Administrative Team are available to discuss your payment options with you. We are also happy to help you complete any documents required by your dental and/or medical insurance provider.

If you have any further questions regarding your account, we encourage you to contact one our our business administrators.

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